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Director of Museum Services

The Intrepid Sea, Air & Space Museum is one of America’s leading historic, cultural and educational institutions. Opened in 1982, the Museum, anchored aboard the former USS Intrepid, a national historic landmark, has welcomed more than 10 million visitors and currently welcomes almost one million visitors annually. The Museum's mission is "to honor our heroes, educate the public and inspire our youth."  The Museum pursues this mission through a dynamic and enriching exhibition environment recounting human stories behind the machinery on display in relation to the service era of the Intrepid: in World War II, the Cold War, NASA recovery missions and three tours in Vietnam. In connection thereto, the Museum delivers a broad range of credible, innovative, and engaging educational programs supplementing classroom learning in history, science, and leadership as well as extensive public and proprietary programs honoring those who serve our country – all to inspire our youth.

The Intrepid Museum is looking for a Director of Museum Services. This position manages daily operations of Museum Services which include managing Box Office Staff,  Floor Staff,  Tour Guides, Volunteers and Docents – leading the staff in providing a high level of customer service and satisfaction, overseeing the selling of admissions to the Museum in the form of tickets and various packages, ensuring that guest areas are safe, clean and well maintained, respond to guest questions or complaints, inform guests regarding museum events, options, and services; maintain accurate records, logs and financial controls for the box office safe, ticketing system and maintenance/equipment of the department.  Main conduit for coordination with other Museum departments ensuring the proper operation of the Museum.

Responsibilities include but are not limited to:

Supervisory Duties

  • Directly manages the Museum Service Supervisors, Museum Services Floor staff,   Information Desk, Tour Guides and Box Office staff.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include the hiring and training of employees; directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Ability to work with and coordinate with other Museum departments.
  • Ensures compliance of employees with established security, sales and record keeping procedures and practices.
  • Prepares daily reports for SVP Business Development, President and other various Department Heads of Museum admissions,  maintenance issues, and life/safety issues
  • Informs staff of changes in policy, procedure and museum operations.
  • Performs duties of Museum Service staff, Information Desk and Box Office staff as necessary.
  • Coordinates with 3rd party vendors to ensure their compliance with Museum policies and procedures

Cash Handling and Administrative Duties

  • Responsible for creating and managing Museum Services and Volunteer budgets – manage process from creation to presentation through approval.
  • Responsible for management of department purchases – from creation of purchase order requests, ordering of product and materials, delivery and storage of such.
  • Oversees the maintaining of accurate records, logs and financial reports.
  • Training and familiarization of ticketing system, becoming a system administrator capable of training box office staff and new hires
  • Maintain and update all other box office reports or logs and oversee maintaining of accurate procedures for Supervisors and others involved in daily cash out.
  • Performs any other related duties as necessary.
  • Oversee staff presentation, uniforms, customer service training and adherence to Museum standards, discipline and incentive programs.

Bachelor’s degree plus 7 or more years of related box office, customer service and attraction experience; or equivalent combination of education and experience. Qualified candidates will have the ability to effectively present information and respond to questions from groups of managers, customers, and vendors, as well as an ability to calculate figures and analyze general business periodicals. Supervisory experience a MUST.  Ability to manage in a high stress, high visitor volume atmosphere, demonstrating leadership and an ability to handle changing field conditions. The candidate will have the ability to organize and manage multiple tasks; to liaise with a variety of technical and operational personnel and strong organizational skills and the ability to meet deadlines. He/she must be proficient computer knowledge, including proficiency with word processing, database, PowerPoint and spreadsheet software.  Ability to work independently, as well as in a team environment. Ability to work weekends, holidays, and evenings as necessary.

We offer a competitive salary, benefits and the opportunity to be a part of a very rewarding time in the Museum’s history! 

For consideration e-mail resume with salary requirements to: resume@intrepidmuseum.org.

Be sure to include the title of the position you are interested in and your salary requirements.

Only those candidates selected for an interview will be contacted.

The Intrepid Sea, Air & Space Museum is an equal opportunity employer.