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Applications Analyst

The Intrepid Sea, Air & Space Museum is a non-profit, educational institution featuring the legendary aircraft carrier Intrepid, the space shuttle Enterprise, the world’s fastest jets and a guided missile submarine. Opened in 1982, the Museum, anchored aboard the former USS Intrepid, a National Historic Landmark, has welcomed more than 2 million visitors since 2012. The Mission of the Intrepid Museum is to promote the awareness and understanding of history, science and service through its collections, exhibitions and programming, in order to honor our heroes, educate the public and inspire our youth.

The Intrepid Museum is looking for an Applications Analyst. The Applications Analyst is responsible for the software application systems that service the Intrepid Museum in a high volume quick response environment. These applications may be hosted onsite or in the cloud and may run on the Museum’s virtual or physical server environments. The Applications Analyst is responsible for working with the Museum’s business units to research/analyze user application needs for new software, reporting, databases, website enhancements and mobile applications. Once the applications have been developed and delivered the Applications Analyst will serve to train the business users and supporting IT staff on each application and provide the necessary documentation to support the software’s operating environment.

The essential duties include but are not limited to:

  • Evaluate software applications/solutions requested and or required by the business units to support the Museum’s goals and objectives. Provide the necessary research on alternative software solutions that best meet the user’s requirements and Museum’s budget in a timely response.
  • Implement new software solutions, becoming the resident applications specialist for each application supported by the IT department.
  • Document each application and create training materials for the end users. Train the end users on the efficient use of each application so they become self-sufficient in the daily usage of these software solutions.
  • Work with the IT Team to insure applications attain departmental service level availability guidelines at 99.9 percent.
  • Provide the IT Team with application startup and recovery procedures
  • Assist in maintaining the Museum’s website and enhancements to that site as directed by our business units. This includes tracking pixels, Java scripts, and HTML code.
  • Provide application support for the Museum’s key applications which include Tessitura ticketing system, Blackbaud R/E database, Microsoft SharePoint, One Note, and Office Suite Applications, TMS, ArchiveSpace, SQL Database and Digital Archival software.
  • Provide the analytical tools to enable the business users to evaluate data and make educated decisions based on information gathered. Tools utilized currently are Google Analytics, Aruba Airwave, Syslog Server, WSUS Server, etc.…
  • Work with the business units and VP of IT to implement and maintain a Digital Archive Strategy for the Museum and ensure that it is adhered to going forward.
  • Stay abreast of the latest IT technology trends and emerging technology so as to serve as a trusted advisor to the VP of IT.
  • Develop and provide application system availability reports and metrics for senior management to ensure the IT department is meeting and exceeding its SLA agreements for the Museum’s business units.
  • Perform other duties as required by management
  • Available to work weekends, nights and holidays as required


The ideal candidate will have a 4 year degree in Information Technology and a minimum of 6-8 years experience in a high volume help desk environment. This candidate will be well versed in the following: Windows Virtualized Server Environments, Active Directory, Exchange 2010, Microsoft SQL Server; Tessitura and Raisers Edge a plus. S/he must be familiar with network monitoring tools and technologies, database/ file system administration and monitoring, strong root cause analysis and problem resolution, operating system upgrades and patch management. Knowledge of websites, tracking pixels, Java and HTML/HTML5. Knowledge of online ticketing systems a plus.

This candidate must have good oral and written skills with the ability to communicate with technical staff and all levels of management and users; as well as good project management skills and proven track record of delivering project on time and within budgetary guidelines.  Qualified candidates will also have an ability to understand sensitive information and maintain confidentiality, have strong critical thinking skills, have complex problem solving skills, be highly organized and have an ability to manage multiple tasks simultaneously. 

Employee will need to climb ladders and go onto man-lifts, forklift trucks or any other equipment required to service equipment and wiring throughout the varied locations across the Museum complex.  Specific vision abilities required by this job include close vision, and color vision. Employee must be able to pull cabling and all physical demands associated with this task. The employee must frequently lift and/or move up to 50 pounds. 


We offer a competitive salary, benefits and the opportunity to be a part of a very rewarding time in the Museum’s history! 

For consideration e-mail resume with salary requirements to:

Be sure to include the title of the position you are interested in and your salary requirements.

Only those candidates selected for an interview will be contacted.


The Intrepid Sea, Air & Space Museum is an equal opportunity employer.