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Business Applications Specialist

The Intrepid Sea, Air & Space Museum is a nonprofit educational institution featuring the legendary aircraft carrier Intrepid, the space shuttle Enterprise, the world’s fastest jets and a guided missile submarine. Opened in 1982, the Museum is centered on Intrepid, a National Historic Landmark, and draws over one million visitors each year. The mission of the Intrepid Museum is to promote the awareness and understanding of history, science and service through its collections, exhibitions and programming in order to honor our heroes, educate the public and inspire our youth.

The Intrepid Museum is seeking a dedicated Business Applications Specialist who will work with internal leadership, IT staff and business units to guide the ongoing maintenance, upgrades and customizations of its business applications and systems and to support the user community. In addition, the Applications Specialist is responsible for assisting business units with needs assessments and analysis, software selection and integration, application enhancements, data analysis and conversion, reporting, and user training. The Museum’s most significant business system is its recently implemented ticketing and CRM system, Tessitura. In-depth knowledge and hands-on experience with Tessitura plus SQL database management and report-writing skills are essential in this role. The Applications Specialist will be the resident subject-matter expert for Tessitura. 

He/she must be able to manage complex projects with multiple stakeholders while handling day-today responsibilities in a high volume, quick response environment. The ability to handle multiple requests and prioritize the work based on specific timelines is critical. Additionally, the Applications Specialist will provide the documentation of the systems and applications environment, on a timely basis, necessary to train and support the user community.

Ongoing communication and engagement with the user community is essential to achieve maximum utilization of the Museum’s business systems and applications, onsite, hosted and mobile. The Applications Specialist must have a solid track record of customer engagement and support across multiple departments and at all levels within an organization. The ideal candidate will have excellent communication and negotiation skills and solid knowledge of business models and processes. Experience with museums, attractions, or similar non-profit institutions is greatly desired.

This role is an integral function in Museum’s IT department and will interface with most business/operational aspects of the Museum. The Applications Specialist will serve as a trusted advisor to the VP of Information Technology and will report directly to him.

Responsibilities include the following:

  • Improve procedures and processes related to database management that will ensure data integrity is maintained and reports are generated accurately and consistently.
  • Identify performance gaps and emerging opportunities and address user needs and issues.
  • Supply reporting and analysis of patron, donor, and funder as well as participation trends utilizing Tessitura and T-Stats.
  • Provide Tessitura functionality expertise and support to users in the design and execution of Lists, Extractions, Output Sets, CSIs, data management and dashboard analysis.
  • Serve as a liaison for internal stakeholder groups to ensure optimum outcomes for all using Tessitura.
  • Support all Tessitura users, including new hires, with guidance and training in best practices, in close collaboration the VP of IT and Senior Systems Administrator.
  • Work with webmaster and associated vendors to support website changes and event promotions by the Museum’s business units utilizing TNEW.
  • Collaborate with colleagues and vendors in documenting processes and procedures to ensure data security and integrity, sensitive handling of confidential information and consistency of application use across the organization.
  • Assist as needed with departmental projects such as season setup and configuration, campaigns/appeals planning and setup, event setup and administration, advanced data extractions, and financial reconciliations, reporting, and internal audit.
  • Evaluate existing and emerging software solutions and collaborate with leadership and other staff to research, implement and maintain applications solutions.
  • Develop, implement and document procedures related to applications solutions and train the business users on these procedures.
  • Establish and maintain network users, user environment, directories, and security.
  • Consult with department managers to develop solutions consistent with organizational objectives.
  • Research and evaluate new application solutions through networking with peers in the IT industry and Museum industry.
  • Work to obtain and maintain IT PCI compliance and “IT Best Practice” standards within the Museums’ environment working within budgetary and practical guidelines.
  • Manage, implement and install all application software patches, fixes and upgrades in conjunction with the Sr. Systems Administrator to maintain compliance and support of these systems.
  • Work with VP of IT to ensure software upgrades and patches, including Tessitura, are properly maintained.
  • Perform other duties as required by management.
  • Available to work weekends, nights and holidays as required.

Qualified candidates will possess a Minimum 4 year degree in Information Technology, Business or related field. Minimum 3 to 5 years’ experience with progressive responsibilities as an advanced database and systems user/ administrator. Demonstrated analytical skills, particularly with customer and donor databases and CRM systems. SQL server experience and database reporting with specific understanding of the Tessitura database structure. Create, write, read and modify SQL queries and stored procedures using SQL Server Management Studio (SSMS). Work with Museum departments to create, modify and maintain custom reports in SQL Server Reporting Services (SSRS) . Create, modify, and troubleshoot SQL Server jobs. Experience with Microsoft Office Suite (Outlook, Word, Excel and PowerPoint). Experience with digital communications (email, surveys) software and e-commerce/CRM integration is preferred. Excellent communication skills – oral and through written documentation and reporting for non-technical professionals. Strict attention to details is essential. Good project management skills and proven track record of delivering project on time and within budgetary guidelines.

We offer a competitive salary and benefits and the opportunity to be part of a very inspiring mission!
For consideration, send your resume to

Please include the title of the position you are interested in. NO PHONE CALLS.
Only candidates selected for an interview will be contacted.

The Intrepid Sea, Air & Space Museum is an equal opportunity employer.

The Intrepid Sea, Air & Space Museum is an equal opportunity employer.