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Manager – Information Technology

The Intrepid Sea, Air & Space Museum is a non-profit, educational institution featuring the legendary aircraft carrier Intrepid, the space shuttle Enterprise, the world’s fastest jets and a guided missile submarine. Opened in 1982, the Museum, anchored aboard the former USS Intrepid, a National Historic Landmark, has welcomed more than 2 million visitors since 2012. The Mission of the Intrepid Museum is to promote the awareness and understanding of history, science and service through its collections, exhibitions and programming, in order to honor our heroes, educate the public and inspire our youth.

The Intrepid Museum is looking for a Manager, Information Technology.  The IT Manager is responsible for the daily operations of the IT department and the management of the Help Desk, Audio Visual, and Network technicians. This position is responsible for insuring that all IT facilities, computer systems and applications achieve and maintain a service level of 99.9% for the Museum; that the IT staff will achieve and maintain industry level certifications to insure that the staff remains current and abreast of the latest technologies; that documentation, policies and procedures will be developed, maintained and adhered to by the IT staff and as evidence for audit compliance and IT best practices. The IT Manager will serve as a trusted advisor to the VP of IT and champion to those business initiatives and goals presented by the Museum’s departments.

Responsibilities include but are not limited to:

  • Ensure that all IT infrastructure, computer operating systems, and applications achieve and maintain a service level of 99.9 percent uptime availability annually.
  • Maintain and verify that all computer systems, desktop/laptop computers and network facilities are maintained with the latest software updates, patches and fixes required by the IT vendors to maintain support.
  • Maintain and verify that IT software, hardware, and network facilities are maintained with the appropriate vendor maintenance and support required to ensure uptime availability at 99.9 percent.
  • Document and maintain all IT network diagrams, processes and procedures such that all documentation is current, in a state of readiness at all times for audit compliance and consistent with IT industry best practices.
  • Ensure all system backups and restoration procedures are maintained and tested to insure 100 percent recoverability.
  • Responsible for IT staff development including relevant training to maintain and enhance their skill set for their specific job functions and to ensure that the Museum’s IT needs are being addressed by qualified personnel.
  • Adhere to industry best practices for data security and audit compliance and verify that the IT staff adheres to documented policies, procedures, and guidelines.
  • Work with the VP of IT to develop and maintain a 95 plus percent guideline for all user Help Desk tickets entered within the HelpStar trouble ticketing system.
  • Ensure that the Museum’s events, programs, educational classes, galas etc… are fully staffed with trained IT technicians for audio visual and IT required facilities.
  • Perform administrative functions as required in a timely manner for budgeting, timecards, employee reviews, T&E, and other management related functions.
  • Stay abreast of the latest IT technology trends and emerging technology so as to serve as a trusted advisor to the VP of IT.
  • Develop and provide system/network availability reports and metrics for senior management to ensure the IT department is meeting and exceeding its SLA agreements for the Museum’s business units.
  • Ensure that all critical IT facilities including server rooms, wiring closets, UPS battery backup systems, audio visual equipment, etc… are documented, clean and operational at all times and that critical documentation is developed and maintained for use by the IT staff and Museum’s user community.
  • Ensure that the IT assets are recorded and maintained at 100 percent all times in accordance with audit compliance and industry best practices.
  • Serve as the senior technical member of the Help Desk and Network teams to provide for direction and guidance as well as an escalation point for IT related issues.
  • Perform other duties as required by management
  • Available to work weekends, nights and holidays as required

The ideal candidates should have Bachelor's degree (BA/BS) 4 year degree in Information Technology. A minimum of 6-8 years of experience in a high volume help desk environment within Microsoft Server virtualized environment. Excellent oral and written skills with the ability to communicate with technical staff and all levels of management.Command of Windows Virtualized Server Environments. Command of the latest security and disaster recovery technologies.Active Directory, Exchange 2013, Office Suite 2016, Microsoft SQL Server 2012/2016. Familiar with network monitoring tools and technologies. Database/ file system administration and monitoring. Strong root cause analysis and problem resolution. Operating system upgrades and patch management. Advanced Networking including VLAN’s. Good project management skills and proven track record of delivering project on time and within budgetary guidelines.

For consideration e-mail resume with salary requirements to: Be sure to include the title of the position you are interested in and your salary requirements.


Only those candidates selected for an interview will be contacted.
The Intrepid Sea, Air & Space Museum is an equal opportunity employer.

The Intrepid Sea, Air & Space Museum is an equal opportunity employer.