The Intrepid Sea, Air & Space Museum is an educational and cultural non-profit institution featuring the legendary former aircraft carrier and National Historic Landmark USS Intrepid, the space shuttle Enterprise, the world’s fastest jets and a guided-missile submarine. Since its opening in 1982, the Intrepid Museum has dedicated itself to a mission of promoting the awareness and understanding of history, science and service through its collections, exhibitions and programming to honor our heroes, educate the public and inspire our youth. The Museum proudly welcomes over one million visitors through its doors annually and remains one of the most popular attractions in the United States.

The Intrepid Museum is looking for a Manager, Information Technology.  The IT Manager reports to the VP of Information Technology. The Manager must be hands-on and is responsible for overseeing the daily operations of the IT department and the management of the Help Desk, Audio Visual, and Network technicians. The IT Manager will serve as a trusted advisor to the VP of IT and champion to those business initiatives and goals presented by the Museum’s departments. Key knowledge and skills include the following:

• Microsoft Hyper V skills – Configure and restore a server within our virtual server environment inclusive of allocating disk, memory and network configuration sessions. Load all software and joining the server to the network. Command of Microsoft environment including updates and patches along with software drivers and third party applications (example SQL). Strong root cause analysis and problem resolution.
• Network and system administration – Configure routers, switches and firewalls within the network. Configure and setup VLANs to segregate the internal user from the external customer and or vendor. Knowledge of CATx and fiber cabling schemes. Wi-Fi networking is also desirable. Familiar with network monitoring tools and technologies.
• System Security – In-depth knowledge of active directory, securing files and folders, assigning user rights, and Exchange email access and archiving. Database/ file system administration and monitoring. Knowledge of IT Best Practices, PCI standards. GDPR and CCPA experience preferable. Command of the latest security and disaster recovery technologies.
• Other skills – Exhibit high level of professionalism and exercise sound common sense judgments in a fast-paced environment; drive for results and adhere to deadlines and project timelines. Experience in project management. He / she must be customer service oriented with a can-do attitude and going the extra mile to drive for results.

Necessary experience and skills:
The ideal candidate should have a Bachelor's degree (BA/BS) in Information Technology with a minimum of 6-8 years of experience in a high volume help-desk environment within Microsoft Server virtualized environment and 2 years of supervisory or management experience. Other essential areas of responsibility include:

Responsibilities include but are not limited to:

• All IT facilities and infrastructure, computer systems and applications achieve and maintain a service level of 99.9% for the Museum.
• The IT staff remains current and abreast of the latest technologies.
• Systems documentation, policies and procedures are developed, maintained and adhered to by the IT staff for audit compliance and consistent with industry best practices.
• Maintain and verify that all computer systems, desktop/laptop computers and network facilities are maintained with the latest software updates, patches and fixes required by the IT vendors to maintain support.

• Ensure all system backups and restoration procedures are maintained and tested to ensure 100%  recoverability.
• Responsible for IT staff development including relevant training to maintain and enhance their skill set for their specific job functions and to ensure that the Museum’s IT needs are being addressed by qualified personnel.
• Ensure that all Museum’s events and programs are fully staffed with trained IT technicians for audio visual and IT required functions.
• Ensure that all critical IT facilities including server rooms, wiring closets, UPS battery backup systems, audio visual equipment, etc. are documented, clean and operational at all times and that critical documentation is developed and maintained for use by the IT staff and Museum’s user community.
• Perform administrative functions as required in a timely manner for budgeting, timecards, employee reviews, and other management related functions.
• Perform other duties as required by management
• Available to work weekends, nights and holidays as required

The ideal candidate will have:

• Excellent oral and written skills with the ability to communicate with technical staff and non-technical staff at all levels of the organization.
• Good project management skills and proven track record of delivering projects on time and within budgetary guidelines.

For consideration e-mail resume with salary requirements to: resume@intrepidmuseum.org. Be sure to include the title of the position you are interested in and your salary requirements.

NO PHONE CALLS.
Only those candidates selected for an interview will be contacted.
The Intrepid Sea, Air & Space Museum is an equal opportunity employer.