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Senior Helpdesk Technician
The Intrepid Sea, Air & Space Museum is a non-profit, educational institution featuring the legendary aircraft carrier Intrepid, the space shuttle Enterprise, the world’s fastest jets and other historic aircraft as well as a cold war era guided missile submarine. Opened in 1982, the Museum, anchored aboard the former USS Intrepid, a National Historic Landmark, has welcomed more than 1 million visitors annually since 2012. The mission of the Intrepid Museum is to promote the awareness and understanding of history, science and service through its collections, exhibitions and programming, in order to honor our heroes, educate the public and inspire our youth.
The Senior Helpdesk Technician will be responsible for resolving tickets entered into the Help Desk system. This includes the configuration and installation of various pieces of computer hardware including desktop computers and peripherals. This position requires setting up and supporting various pieces of audio/visual equipment including the use of Crestron systems. The Help Desk Technician is also responsible for the installation and maintenance of the museum’s infrastructure including cables, switches and patch panels.

The essential duties include but are not limited to:
  • Resolution of Help Desk requests submitted by end users to the Help Desk system
  • Installations, upgrades and configuration of network printing, directory structures, permissions, security, software and files
  • Configure laptops and desktops in accordance with end-user requirements.
  • Support all business desktop applications including point of sale systems, accounting software and other software and peripherals.
  • Maintenance of telephone and voicemail services including adds/move/changes (Avaya VOIP system).
  • Assist in the management of email, spam filters and offsite data services (e.g., VPN, iPhones)
  • Manage user accounts in Active Directory
  • Perform standard and advanced audio/visual setups including microphones, projectors, amplifiers and Crestron control units (prior experience is a plus).
  • Assist in the procurement process of equipment including specifying parts and obtaining quotes for purchase.
  • Assist in the support of backup servers (Datto, Backup Exec) ensuring that tapes are ready for off-site storage.
  • Support Microsoft Office Suite
  • Assist with others duties as assigned by the VP of Information Technology,
  • Available to work weekends, nights and holidays as required. 
Technical Job Specifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Experience supporting Windows desktop environments.
  • Working knowledge of Microsoft Windows server 2008 and Server 2012 R2.
  • Prior experience with an Active Directory structure.
  • Knowledge of Microsoft Office Suite and Windows 10 O/S.
  • Solid knowledge of PC peripherals.
  • Experience writing end-user documentation and procedures.
  • Hands-on exposure to network wiring and infrastructure including basic routers and switches for the purpose of connecting computers to the network.
  • Experience using help desk management systems.
  • Preferably, candidate possesses knowledge of audio/visual systems including mixers, microphones, amplifiers, projectors and Crestron systems a plus.
  • Previous experience with Point of Sale software (Tessitura) and hardware a plus.
Qualified candidates will also have an ability to understand sensitive information and maintain confidentiality, have strong interpersonal and communication skills at all levels of the organization from line workers to senior management level, have strong critical thinking skills, have complex problem solving skills, be highly organized and have an ability to manage multiple tasks simultaneously. 
We offer a competitive salary, benefits and the opportunity to be a part of a very rewarding time in the Museum’s history! 
For consideration e-mail resume with salary requirements to:
Be sure to include the title of the position you are interested in and your salary requirements.
Only those candidates selected for an interview will be contacted.
The Intrepid Sea, Air & Space Museum is an equal opportunity employer.

The Intrepid Sea, Air & Space Museum is an equal opportunity employer.