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Senior Systems Administrator

As an educational and cultural nonprofit institution, the Intrepid Sea, Air & Space Museum promotes the awareness and understanding of history, science and service through its collections, exhibitions and programming in order to honor our heroes, educate the public and inspire our youth. Located in New York City on the Hudson River, the Intrepid Museum was founded in 1982 with the acquisition of the legendary aircraft carrier Intrepid, a National Historic Landmark. Welcoming more than one million visitors annually, the Museum also features the space shuttle Enterprise, the world’s fastest jets and a guided-missile submarine.
The Senior Systems Administrator is responsible for the daily operations of the IT systems infrastructure and the management of the IT servers and network. This position is responsible for insuring that all IT facilities, computer systems and applications achieve and maintain a service level of 99.9% for the Museum. The Senior Systems Administrator will adhere to all IT policies and procedures and will work with the VP of IT, IT Manager and team members to develop, maintain and adhere to PCI, GDPR, CCPA, IT best practices and provide evidence for audit compliance. The Senior Systems Administrator will stay abreast of the latest IT systems technology and serve as a trusted advisor to the VP of IT and IT Manager and champion those business initiatives and goals presented by the Museum’s departments.
Responsibilities include but are not limited to:

  • Ensure that all IT infrastructure, computer operating systems, and applications achieve and maintain a service level of 99.9 percent uptime availability annually.
  • Maintain and verify that all network facilities and servers are maintained with the latest software updates, patches and fixes required by the IT vendors to maintain support. 
  • Maintain and verify that IT software, hardware, and network facilities are maintained with the appropriate vendor maintenance and support required to ensure uptime availability at 99.9 percent.
  • Escalate, triage and handle service issues to MSP as needed.  
  • Document and maintain all IT network diagrams, processes and procedures such that all documentation is current, in a state of readiness at all times for emergency response, project planning and audit compliance, consistent with IT industry and change management best practices.
  • Ensure all system backups and restoration procedures are maintained and tested to insure 100 percent recoverability.
  • Adhere to industry best practices for data security and audit compliance and verify that the IT staff adheres to documented policies, procedures, and guidelines.
  • Work with the IT Manager to develop and maintain a 95 plus percent guideline for all user Help Desk tickets entered within the HelpStar trouble ticketing system.
  • Stay abreast of the latest IT technology trends and emerging technology so as to serve as a trusted advisor to the VP of IT and IT Manager.
  • Develop and provide system/network availability reports and metrics for senior management to ensure the IT department is meeting and exceeding its SLA agreements for the Museum’s business units.
  • Ensure that all critical IT facilities including server rooms, wiring closets, UPS battery backup systems, audio visual equipment, etc… are documented, clean and operational at all times and that critical documentation is developed and maintained for use by the IT staff and Museum’s user community.
  • Design and develop training programs and documents for IT team members and staff
  • Serve as technical member of the Help Desk and Network teams to provide direction and guidance as well as an escalation point for IT related issues.
  • Perform other duties as required by management
  • Available to work weekends, nights and holidays as required
The ideal candidate must have 4-year degree in Information Technology with a minimum of 6-8 years of experience in a high-volume help desk environment within Microsoft Hyper V Server virtualized environment. Good oral and written skills with the ability to communicate with technical and non-technical staff and all levels of management. Command of Windows Virtualized Server Environments and command of the latest security and disaster recovery technologies. Active Directory, Exchange 2010/2013, Microsoft SQL Server and Office 365 products a must. Familiar with network monitoring tools and technologies as well as Database/ file system administration and monitoring. Strong root cause analysis and problem resolution. Operating system upgrades and patch management. Advanced Networking including VLAN’s required. Good project management skills and proven track record of delivering project on time and within budgetary guidelines. Ability to handle sensitive information appropriately and maintain confidentiality. Strong interpersonal and communication skills at all levels of the organization, from line workers to senior management level. Strong critical thinking, complex problem-solving skills. Highly organized and ability to manage multiple tasks simultaneously. Knowledge of server and live production environments. Knowledge of online ticketing systems is a plus
Intrepid realizes that it is rare an applicant meets 100% of the qualifications for a given role. If much of this job description describes you, then we encouraged you to apply.
Integrity, credibility, collaboration and commitment to Intrepid Museum’s mission are essential.
We offer a competitive salary and the opportunity to be a part of a very rewarding time in the Museum’s history!  
For consideration e-mail resume with salary requirements to: 
Be sure to include the title of the position you are interested in and your salary requirements.
NO PHONE CALLS.  Only those candidates selected for an interview will be contacted.
The Intrepid Sea, Air & Space Museum is an equal opportunity employer.
The Intrepid Sea, Air & Space Museum is an equal opportunity employer.