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Part-Time Visitor Services Assistant Supervisor

The Intrepid Sea, Air & Space Museum is a non-profit, educational institution featuring the legendary aircraft carrier Intrepid, the space shuttle Enterprise, the world’s fastest jets and a guided missile submarine. The Mission of the Intrepid Museum is to promote the awareness and understanding of history, science and service through its collections, exhibitions and programming, in order to honor our heroes, educate the public and inspire our youth.

The Intrepid Museum is looking for a Part-Time Visitor Services Assistant Supervisor to assist in the supervision of the daily front line operations of the museum complex and the Visitor Services Ambassador floor staff. The Assistant Supervisor will assist in leading the staff in providing a high level of customer service and satisfaction, ensuring that areas are safe, clean and well maintained, responding to questions or complaints and informing visitors regarding museum events, options, and services.

Responsibilities include but are not limited to:

Supervisory Duties

  • Maintains a welcoming environment at all times by fostering a team of ambassadors who are extremely professional, approachable, and engaged with the Museum’s mission.
  • Assists in the supervision of all Visitor Services Ambassador floor staff to ensure team is performing to standards and expectations.
  • Provides training, in-the-moment feedback, coaching, and positive reinforcement to the staff.
  • Brings any disciplinary issues concerning the staff to the attention of management and ensures they are properly addressed and documented.
  • Works as part of a management team to support all aspects of serving and engaging with visitors in the Museum’s various public spaces.
  • Assists with customer service issues, diffuses situations, and engages in discussions with visitors who make inquiries, comments, and suggestions.
  • Ensures staff consistently provides excellent customer service, to guarantee that all visitors have a positive museum experience.
  • Clearly and effectively communicates all pertinent information to staff.
  • Makes recommendations regarding operational improvements and suggest ways and methods to streamline procedures to attain greater efficiencies.
  • Works with management to develop and document policies and procedures.
  • Acquires and refreshes knowledge of all department equipment and systems, including minor troubleshooting.
  • Provides general support through a variety of tasks, including monitoring staff attendance, ordering necessary supplies for the operation, and ensuring all stanchions, crowd control barriers and signage are properly placed.
  • Assists in the creation of a daily floor schedule, coordinating breaks and other outages, and filling in as needed.
  • Maintains presentation of Welcome Center and public spaces. Perform and delegate cleaning duties and upkeep of the museums’ public spaces.
  • Works closely with security and other team members to assess safety and security concerns as they arise throughout the complex and public spaces, responding or escalating issues in a timely manner.
  • Performs other duties as assigned.

The ideal candidate will have three (3) or more years of related customer service and attraction experience. Two (2) or more years of experience in a supervisory role, preferably in a museum or attraction setting. Operational management experience preferred. Ability to manage in a high stress, high volume atmosphere, demonstrating leadership and an ability to handle changing field conditions. Experience in handling customer service issues and ability to apply understanding to carry out policies. Demonstrated excellent written and verbal communications skills, including the ability to successfully communicate with the public and employees. Ability to work weekends, holidays, and other evenings as necessary. The ability to work weekends, nights and holidays is required. Experience with the WhenToWork scheduling system is preferred.Fluency in one or more foreign languages is a plus.

The Intrepid Museum offers competitive salary, benefit and retirement options. For consideration, e-mail resume and cover letter with salary requirements to:
Be sure to include the title of the position you are interested in.


Only those candidates selected for an interview will be contacted.
The Intrepid Sea, Air & Space Museum is an equal opportunity employer.

The Intrepid Sea, Air & Space Museum is an equal opportunity employer.