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Home > School and Teacher Programs > School Programs > FAQ
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How do I book an online school program or other virtual experience?
Please fill out the Education Program Request Form. After you have submitted the form, a member of the Group Sales Department will contact you.
What times are online school programs offered?
Our programs are offered Monday-Friday from 9:00am-4:00pm. All programs are 45 minutes unless otherwise noted.
What is the maximum group size per online school program?
Groups may reserve a program for up to 50 participants, including adults/chaperones.
What is the online platform used for online school programs?
All online school programs are developed for and offered via Zoom. Once your reservation is confirmed, you will be emailed a secure and exclusive link that should only be shared with program participants. If you cannot use Zoom, we will work out a solution to use the online platform of your choice.
Do you require chaperones for your online school programs?
Yes! Just like a regular field trip, the Museum requires a chaperone for virtual trips. A minimum of one chaperone is required for each online school program, but more are welcome.
What is the price for online school programs?
The price is $75 per 45-minute online school program. A limited number of free programs are available to New York City Department of Education public schools with Title I designation.  Additional funding for schools in New York and New Jersey is available for specific programs.
How far in advance should I make my reservation?
We require reservations to be made no later than two weeks in advance of the program.
How do I reschedule or cancel a confirmed reservation?
Please contact Group Sales at 646-381-5010 or email All changes and cancellations should be communicated to us no later than two weeks before your scheduled visit.
What is your cancellation policy?

The $75 online school program reservations are non-refundable. If you must cancel, we will give you a credit for the amount paid. This credit may be applied toward a future program and must be used within one year of cancellation. If you do not show up on the day of your scheduled program and have not provided notice of cancellation, no refunds or credits will be issued.

The Museum reserves the right to change its schedule and/or hours of operation. The Museum will provide as much notice as possible of any changes to the schedule. If the Museum cancels your visit because of a special event or inclement weather, your program will be rescheduled at no additional cost.

My questions are not answered here. How can I find out more?

For program-specific questions, contact

For reservation questions, contact